Effective Date: 01.07.26
At Bo.lan & Sloane’s Aharn Farang Co., Ltd (“we”, “our”, “us”), we are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or purchase products from us.
This Privacy Policy has been prepared in accordance with the General Data Protection Regulation (EU) 2016/679 (GDPR) and the Thailand Personal Data Protection Act B.E. 2562 (2019) (PDPA).
1. Information We Collect
When you use our website or place an order, we may collect the following categories of personal data:
Personal Information
- Full name
- Billing and shipping addresses
- Email address
- Telephone number
Order Information
- Products purchased
- Quantities
- Order value
- Order history
- Delivery preferences
Account Information
If you create an account, we collect:
- Username
- Login credentials (stored securely in encrypted form)
- Account preferences
Technical Information
We may automatically collect:
- IP address
- Browser type and version
- Device information
- User agent
- Session identifiers
- Website usage information
- Date and time of visits
Shopping Cart Information
We temporarily store information relating to:
- Products added to your cart
- Checkout progress
- Session identifiers
- Store or language preferences
2. How We Use Your Information
We process your personal data for the following purposes:
- Processing and fulfilling your orders
- Delivering purchased products
- Providing customer service and support
- Managing your online account
- Preventing fraud and maintaining website security
- Meeting legal, taxation and accounting obligations
- Improving website performance and user experience
- Analysing website usage where consent has been provided
Where required by applicable law, we rely on one or more of the following legal bases:
- Performance of a contract
- Compliance with legal obligations
- Legitimate business interests
- Your consent (for non-essential cookies and certain analytics technologies)
3. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to operate effectively and provide essential shopping functionality.
Some cookies are placed directly by our website and WooCommerce. Additional analytics or advertising cookies may be deployed through Google Tag Manager (GTM) depending on your consent choices and the services currently enabled.
Essential Cookies
Essential cookies are necessary for the operation of our website and cannot be disabled without affecting core functionality.
These cookies are used for:
- Shopping cart functionality
- Checkout sessions
- User authentication
- Website security
- Remembering language or store preferences
- Maintaining logged-in sessions
Examples include:
- mulopimfwc_store_location
- wp_woocommerce_session_*
- woocommerce_cart_hash
- woocommerce_items_in_cart
- wordpress_logged_in_*
- wordpress_sec_*
- wp-settings-*
- wp-settings-time-*
- wp-wpml_current_language
Analytics and Advertising Cookies
Subject to your consent where required, we may also use cookies including:
- _ga
- _ga_*
- _gid
- _gat
- _dc_gtm_*
- _gcl_au
- _gcl_aw
- _gcl_dc
- IDE
- test_cookie
These cookies help us:
- Measure website traffic
- Understand visitor behaviour
- Improve website performance
- Evaluate marketing effectiveness
Cookie names and retention periods may vary depending on browser settings, geographic region, consent preferences and active GTM tags.
4. WooCommerce Data Processing
Our online store is powered by WooCommerce.
When you place an order or interact with the checkout process, WooCommerce processes information including:
- Contact information
- Billing and shipping details
- Products ordered
- Transaction information
- Technical metadata
- Cart and session information
- Account information (if applicable)
This information is used solely to:
- Process orders
- Deliver products
- Respond to customer enquiries
- Detect fraudulent activity
- Maintain accounting records
- Comply with legal obligations
5. Payment Information
We do not store payment card details on our servers.
Payments are processed securely by our authorised payment service providers, who are responsible for handling payment information in accordance with applicable security standards and their own privacy policies.
6. Marketing Communications
We do not engage in direct email marketing.
If this practice changes in the future, we will obtain consent where required by applicable law before sending promotional communications.
7. Data Retention
We retain personal information only for as long as necessary to:
- Complete transactions
- Provide customer support
- Meet taxation and accounting obligations
- Resolve disputes
- Comply with legal requirements
When data is no longer required, it will be securely deleted or anonymised where appropriate.
8. Sharing Your Information
We may share personal information only with trusted service providers where necessary to operate our business, including:
- Payment processors
- Shipping and logistics providers
- Website hosting providers
- Website maintenance providers
- Analytics providers (where consent has been provided)
We do not sell your personal information.
9. Your Rights
Depending on your location and applicable law, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Restrict or object to processing
- Withdraw consent at any time
- Request a copy of your personal information in a portable format
- Lodge a complaint with the relevant supervisory authority
To exercise your rights, please contact us using the details below.
10. Managing Cookies
You can manage non-essential cookies through our cookie consent banner (where available) or by adjusting your browser settings.
Please note that disabling essential cookies may affect:
- Shopping cart functionality
- Checkout
- User login
- Account features
11. Security
We implement appropriate technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration and destruction.
Although we take reasonable precautions, no internet transmission or electronic storage method can be guaranteed to be completely secure.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in legal requirements or our business practices.
The latest version will always be published on this page with the updated effective date.
13. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact:
Bo.lan & Sloane’s Aharn Farang Co., Ltd
Email: sales@sloanes.co.th
Telephone: 02 398 2294
Address: Bo.Lan and Sloane’s Aharn Farang Co.,Ltd.
8 Thavornniwet Village,
Soi Lasalle 29,
Sukhumvit 105 Road,
Bangna Tai,
Bangkok 10260