The following Terms and Conditions, together with our Privacy Policy, govern your use of the sloanes.co.th website. Please read them carefully, as they affect your rights and obligations under applicable law. If you do not agree to these Terms and Conditions and our Privacy Policy, please do not register for or use this website.
Use of the Website
The sloanes.co.th website is provided free of charge for your personal use, subject to these Terms and Conditions and our Privacy Policy. By using this website, you agree to be bound by these Terms and Conditions and our Privacy Policy.
These Terms and Conditions do not affect your statutory rights.
Amendments
We reserve the right to revise these Terms and Conditions from time to time. Please check this page periodically for updates. These Terms and Conditions were last updated on 20 June 2019.
Registration
To register an account with sloanes.co.th, you must be at least eighteen (18) years of age. If registering on behalf of a business, the business must be operated by a person aged eighteen (18) years or older.
You are responsible for ensuring that all information provided during registration, and any updates made thereafter, is complete and accurate.
Your account with sloanes.co.th is not a credit account. Payment is required once your order has been confirmed.
Password Security
You are responsible for keeping your password confidential. You are also responsible for all activities and orders made using your account credentials.
If you believe another person knows your password or has gained access to your account, please contact us immediately.
An automatic login facility may be provided for your convenience. However, we recommend logging out whenever you leave the website.
We reserve the right to require you to change your password or to suspend or cancel your account if we reasonably believe there has been, or is likely to be, a security breach or misuse of the website.
Purchases
Placing an order through sloanes.co.th creates an obligation to pay for the products ordered.
Acceptance of your order occurs only when your order has been dispatched. At that point, a legally binding purchase contract is formed between you and us, and payment for your order will be processed.
You will receive an email confirming that your order has been dispatched.
Product Availability
All products are subject to availability and prevailing market conditions.
Product Prices
The price charged for goods will be the price displayed at the time your order is placed.
All prices shown on the website include any applicable Value Added Tax (VAT).
Delivery
We will deliver your order to the address provided in your account.
If your delivery address changes, you must update your account before the published order cut-off time to ensure delivery to the correct location. Address changes can be made through your customer profile.
You are responsible for ensuring that appropriate arrangements have been made to receive your delivery and for providing any necessary delivery instructions.
If you instruct us to leave your delivery unattended, or no one is available to receive it, we accept no responsibility for any loss or damage arising after delivery has been completed. This includes, but is not limited to, theft, tampering, contamination, or deterioration resulting from changes in temperature affecting chilled or frozen products.
We reserve the right not to deliver to certain locations and to refuse orders where delivery is impractical.
If we are unable to deliver your order, or delivery is delayed for reasons beyond our reasonable control, we will not be liable for any inconvenience or consequential loss. You will not be charged for any goods that are not delivered.
You will not be charged for products delivered incorrectly or not delivered in accordance with these Terms and Conditions. Our liability is otherwise limited to the value of the affected products.
Defective Products
Please inspect all products as soon as reasonably possible after delivery.
If you discover a defect, you must notify us promptly. We will investigate your claim and, where appropriate, provide either a replacement product or a refund.
Requests for replacement or refund must be made within twenty-four (24) hours after the scheduled delivery time has passed. We will investigate the matter and notify you of the outcome.
Delivery Charges
Delivery charges may apply to your order. Any applicable delivery fee will be shown separately before you confirm your purchase.
Payment
We accept payment by bank transfer and credit card.
We reserve the right to terminate our agreement with you if payment authorisation is refused or if we reasonably believe payment is likely to be refused.
Where payment fails, you agree to reimburse us for all reasonable costs incurred in recovering the outstanding amount. This may include an administration fee of up to THB 1,000.
Where appropriate, we may appoint a debt collection agency to recover outstanding amounts.
Changes and Cancellation of Orders
Once an order has been placed, it cannot be changed or cancelled.
Warranties and Liability
No Warranty
Except as expressly stated in these Terms and Conditions, sloanes.co.th makes no warranties or guarantees regarding its products or services.
The website is provided on an “as is” basis. By using this website, you acknowledge and accept the risks associated with using the internet.
While we take reasonable care to ensure that information published on the website is accurate and up to date, we cannot guarantee the accuracy, completeness or reliability of any information or materials made available through the website.
We are under no obligation to verify information supplied by third parties and do not endorse or guarantee the accuracy, truthfulness or reliability of any third-party content.
If we become aware of any inaccuracies, we will make reasonable efforts to correct them as soon as practicable.
In particular, we disclaim liability in relation to:
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Technical faults, interruptions or errors affecting the website.
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Incompatibility between the website and your hardware, software or telecommunications services.
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Any temporary inaccuracies or omissions in website content, although we will take reasonable care to maintain accurate information.
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Viruses, worms, Trojan horses or other malicious software.
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The website failing to meet your individual requirements.
You agree that we shall not be liable to you or any third party for:
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Direct, indirect, incidental or consequential loss or damage.
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Loss of revenue, profits, anticipated savings, business opportunities or wasted expenditure.
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Any other loss or damage arising from or connected with the use of the website.
Liability
Our maximum liability arising from any order under these Terms and Conditions is limited to the retail value of the products contained within that order.
We shall not be considered in breach of these Terms and Conditions where any delay or failure to perform our obligations results from circumstances beyond our reasonable control. Such circumstances include, but are not limited to:
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Fire
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Flood
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Natural disasters
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Industrial action
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Riots
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Accidents
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Utility failures
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Civil unrest
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Acts of terrorism
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War
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Equipment failure
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Road traffic disruption
We collect, process, store and transfer your personal data in accordance with applicable Thai data protection legislation. We shall have no liability for loss of personal data except where required by applicable law.
Nothing in these Terms and Conditions excludes or limits liability for death or personal injury resulting from negligence, fraud, or any liability that cannot legally be excluded. Nothing in these Terms and Conditions affects your statutory rights. For further information regarding your legal rights, please contact the Office of the Consumer Protection Board.
Other Businesses
sloanes.co.th works closely with the producers whose products are available for sale through the website.
However, those businesses remain independent entities. Neither party accepts liability for the obligations of the other, nor are they jointly or severally liable for any legal purpose.
Copyright and Intellectual Property
The sloanes.co.th website, together with all text, copy, code, software, photographs, graphics, illustrations, artwork, videos, music, sound recordings, logos, trademarks, names, page layouts, file formats and other content, is protected by copyright, trademark and other intellectual property laws. These rights are owned by, or licensed to, sloanes.co.th.
You may view and use the content of this website for your personal, non-commercial use only.
You may not reproduce, copy, modify, distribute or otherwise use any content from this website for commercial purposes or in connection with another website without our prior written permission.
Any website linking to sloanes.co.th must first obtain our written approval.
Prohibited Uses
You must not use sloanes.co.th to:
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Publish or distribute unlawful, defamatory, abusive, threatening, harmful, obscene or otherwise objectionable material.
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Transmit material that encourages criminal activity, gives rise to civil liability or breaches any applicable law or regulation.
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Attempt to gain unauthorised access to any computer system or network.
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Interfere with another person’s use or enjoyment of the website.
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Breach laws relating to public telecommunications networks.
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Interfere with or disrupt any network or website connected to sloanes.co.th.
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Copy, store or distribute copyrighted material without the permission of the copyright owner.
We reserve the right to refuse publication of, or remove, any material submitted to the website at our sole discretion.
You agree to indemnify sloanes.co.th against all reasonable losses, liabilities, costs and expenses arising from your use of the website in breach of these Terms and Conditions.
Privacy
We respect your privacy.
Personal information provided to us is stored securely and handled with appropriate care. We do not sell, rent or disclose your personal information to third parties for their own marketing purposes unless you have expressly agreed to such disclosure.
Complaints
We aim to provide the highest possible standard of customer service.
If you have any comments or complaints, please contact us by email at sales@sloanes.co.th.
Waiver
If you breach these Terms and Conditions and we choose not to take immediate action, this does not prevent us from exercising our rights or remedies at a later date or in respect of any subsequent breach.
Severability
If any provision of these Terms and Conditions is found by a court of competent jurisdiction to be unlawful, invalid or unenforceable, the remaining provisions shall continue in full force and effect to the fullest extent permitted by law.
Governing Law and Jurisdiction
These Terms and Conditions are governed by the laws of Thailand.
Any dispute arising from or relating to these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of Thailand.
Returns & Refunds
Returns
We only accept returns for products that are defective.
To begin the returns process, please contact us at sales@sloanes.co.th. Where applicable, we will email you a returns slip to print and include with your returned goods.
Returns within Bangkok
For customers located in Bangkok, defective products will be collected by our staff within twenty-four (24) hours wherever reasonably possible.
Returns outside Bangkok
For customers outside Bangkok, defective products must be returned using a courier service.
Please send returned items to:
Sloane’s
8 Moobaan Thawonniwet
Soi Lasalle 29
Sukhumvit 105 Road
Bangna Tai, Bangna
Bangkok 10260
Thailand
Unless otherwise agreed or required by law, you are responsible for the cost of returning the product.
Where a refund is approved, reasonable return shipping costs will also be reimbursed.
Depending on your location, the time required to receive a replacement product may vary.
For higher-value items, we recommend using a tracked delivery service or purchasing shipping insurance. We cannot guarantee that returned items will reach us.
Refunds
Once your returned item has been received and inspected, we will notify you by email that it has been received.
We will also inform you whether your refund has been approved or rejected.
If approved, your refund will be processed and credited to your original payment method within two (2) working days.
Late or Missing Refunds
If you have not yet received your refund, please follow these steps:
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Check your bank account again.
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Contact your credit card provider, as refunds can take time to appear.
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Contact your bank, as additional processing time may apply.
If you have completed these steps and still have not received your refund, please contact us at sales@sloanes.co.th.
Sale Items
Only products purchased at the regular retail price are eligible for a refund.
Sale or discounted items are not eligible for refunds unless required by applicable law.
Exchanges
We replace products only where they are defective or damaged.
If you require an exchange for the same product, please contact sales@sloanes.co.th, and we will arrange delivery of the replacement item.
Gifts
If the product was purchased as a gift and shipped directly to you, you will receive a gift credit equal to the value of the returned item once it has been received and approved.
If the product was not identified as a gift at the time of purchase, or if the purchaser received the order before giving it to you, any approved refund will be issued to the original purchaser.
Need Help?
If you have any questions regarding returns or refunds, please contact us at: